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CX Retail Exchange UK
The CX Retail Exchange UK returns 1–2 July 2026 for its 15th edition as the must-attend senior, invite-only forum uniting Customer Experience, Customer Service and Digital leaders from major UK retailers.
Join 60+ of your true peers to access exclusive case studies and collaborative sessions to personalise at scale, empower frontline teams and create loyalty-driving omnichannel experiences.
Topics this year include:
- Unlocking Value Through AI & Data
- Redefining Loyalty to Remain Competitive
- Building Organisational Capability for Omnichannel Excellence
- Leveraging Data to Drive Personalisation
This year’s speaker panel includes:
- Deborah Honig, Chief Customer Officer, Samsung
- Andrew Webb, Chief Digital Officer, Screwfix
- Linda Cereda, Global Vice President of Marketing Data, Nike
- Chris Other, Customer Director (Exec Board), Toolstation
- Stuart Trevor, Founder, All Saints & STUART TREVOR
Download the Event Guide now for the full expert speaker line-up, the full agenda, more information on the Exchange format and our valued partners, or request your complimentary invite now* for the chance to join the 65 handpicked senior CX, Customer Service and Digital leaders in attendance.
*subject to seniority and suitability.
