Consumers don’t make retailers’ lives easy; they can be fickle, inconsistent with their buying habits and often operate on a ‘one strike and you’re out’ mentality, before shopping elsewhere. For some time now, retailers have been keen to forge more personal relationships with their customers in a bid to better understand their individual needs and expectations, so that they...
Consumers are disappointed in the current lack of in-store technology available and want a more personalised experience when visiting a physical store, a new report from Grassfish suggests.
With competition at an all-time high as the festive season prepares to kick off with Black Friday next month, it becomes even more important to ensure consumers’ needs and demands around personalised in-store...
Google has recently introduced the conversational platform Actions on Google in Germany, which allows third parties to build apps for their virtual assistant called the Google Assistant. As the one of main partners for this launch, Zalando collaborated with the Google team in Germany to create a new service that allows users to find the perfect gift through a...
Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.
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Launched in 2015, the digital wallet service has been progressively rolled out across Tesco’s UK stores, with hundreds of thousands of customers having downloaded and using the app on a regular basis to vastly improve their checkout experience when shopping at Tesco.
On average, a transaction using the Tesco Pay+ digital wallet takes place every three seconds at a Tesco store, demonstrating...
The trial of Sainsbury’s checkout-less technology, which enables customers to pay for goods on their mobile phone in the retailer’s Euston store, shows the prominent role that mobile technology will play in the reduction of friction in the retail environment. This is according to Qmatic UK Ltd, which leads the market in customer journey management technology solutions.
Customers can use...
buzz2get is a whole new concept in shopping and customer service. The app allows the customer to simply call for assistance with a click of a button in any participating venue and effortlessly leave instant feedback on their recent experience. Both the button layout and the feedback can be customised for each business, venue or area within that venue. This...
The beginning of 2017 brought a fresh challenge for retailers. According to figures, the UK’s high street brands started the first quarter with an abrupt 1.4% fall in sales. Many are pointing the finger at Brexit as the cause of the most dramatic quarterly drop in purchases in the last seven years. But no matter the source of the damage to...
Global e-commerce consultancy Salmon has introduced a fully PCI compliant app-based payment solution for long-standing client Ted Baker, bringing the online and in-store experiences together. Developed with ‘PayPal Here’ technology, the app allows customers to order in a more secure way and pay for products that are unavailable in-store. The new service enables employees to help customers shop in...
Despite retailers recognising last mile convenience is an increasingly important consideration for online shoppers, many are failing to meet the levels of personalisation and flexibility connected consumers now expect, the latest research from Sorted, the delivery experience company, warns.
Original research of 2,000 UK adults revealed that 70% of consumers want more flexible delivery options to be made readily available...
