Empowering store associates to transform your retail customer experience
There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and...
Managing retail touchpoints for a positive customer experience in an omnichannel context
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant,...
Avoiding Christmas chaos through technology
It’s no secret that Covid-19 has disrupted countless winter plans for both businesses and consumers over the last two years. In 2022, while we...
Q&A: Stephanie Bobik, Food Category Coordinator, ANZ at bp
365 Retail recently spoke with Stephanie Bobik, Food Category Coordinator, ANZ at bp about her experiences building a career in retail at bp. From...
What is Gen-Z really looking for from their shopping experience?
Over the last few years, we’ve seen rapid innovation across the ecommerce universe. Customers – and more specifically Gen Z – want retail experiences...
A Retailer’s Guide to Authentic Influencer Partnerships
When working with influencers on video content, retailers often struggle to strike the right balance between brand messaging and influencer content. Ensuring content remains...
When brand purpose leads to real impact
What does it mean to be a purpose-led brand? For me it’s about advocating and driving change on issues genuinely linked to our business...
Live shopping: how TikTok can help the UK catch up
Live shopping is simply teleshopping evolved. The central premise is a live-streamed shopping event where companies can show off product capabilities in real-life settings...
Top tips to make Black Friday and Cyber Monday a success in 2022
The biggest online shopping event of the year is upon us. With Black Friday and Cyber Monday just around the corner, planning for a...
Two thirds of Gen Z struggle to identify sustainable brands despite preference for environmentally-friendly...
Two thirds of Gen Z want brands to deliver products and solutions that appeal to their social conscience but don’t know enough to identify...