69% of Men Don’t Return Clothes That Don’t Fit
With millions of eCommerce users in the UK online menswear brand Spoke investigated men’s online shopping and return habits.
They surveyed 2,000 UK men with...
The use of AV technology in the retail sector and how it can be...
Once again, we find ourselves amidst the festive season, with retail spaces battling it out for all-important consumer attention. Operating in a highly saturated...
Crack the returns process to keep customers happy this Christmas and beyond
Record numbers of goods were returned by customers after this year's Black Friday. In fact, the total number of returns for November 2021 in its...
The Top 4 E-Commerce Strategies for Amplifying Festive Season Sales
The festive holiday season is upon us, a crucial period for retailers dealing with Black Friday, Cyber Monday, Diwali, Hanukkah and Christmas shopping as...
2023: Retail Technology predictions
For any retailer hoping for a year of calm after the upheaval of the pandemic, 2023 isn’t it. Businesses are back on an emergency...
The trends leading retail in 2023: sustainability, speed and logistical support
The past few years have been a tumultuous time for retailers, but they have demonstrated their resilience amidst the pandemic and adapted to the...
European retailers fearing for in-store operations during this year’s festive period
Despite retailers entering the first un-disrupted Christmas since 2019, close to half (43%) of those in the Europe are concerned about being undercut on price from online competition, Sony Professional...
Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations...
Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into...
What does a loyal customer look like?
It’s difficult to overstate the importance of loyalty. It’s an essential part of how we live our lives; it permeates countless choices that we...
RFID is a key technology in digital transformation
There is no doubt that in recent years digital transformation in retail has accelerated at pace. Technology has advanced significantly and with brands now...