Managing retail touchpoints for a positive customer experience in an omnichannel context
The retail environment has witnessed many changes during the past couple of years. Having found out that “traditional” management tools have become less relevant,...
Why Smaller Retailers Need to Embrace Digital Display Solutions to Survive in a Competitive...
Now more than ever, the retail space is increasingly competitive as online shopping and franchises fill the market. Therefore, it is important for smaller...
The Body Shop’s Path to Revival Amid High Street Hurdles
The Body Shop, once a pioneering force on the British high street, has encountered numerous challenges over the past decades. Founded in 1976 by...
The Interview: O2
In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls...
Spending returns to pre-lockdown levels in the Summer as UK splashes out
UK consumer spending experienced its first year-on-year increase since the beginning of the lockdown as pent up consumer demand helped the economy show early...
More than just a smile – reimagining customer service
What picture comes into your mind when you think about customer service (CS)?
Here are a few of the classics:
A room full of people...
Lockdown forces Britons to seek retail therapy online
With the UK government announcing that the lockdown is set to continue for another three weeks forcing many retailers to remain closed, new Bloomreach data shows...
Could the UK Consider Mandatory CO2 Labels for Parcels, Following Germany’s Lead
Could we soon be seeing labels on our parcels revealing their carbon footprint? Industry professionals and politicians in Germany are calling for CO2 labels...
Smart subscribers turn to sign-up products and services to help with cost-of-living
New data from Barclaycard Payments on the ‘subscription economy’ sheds light on how demand for sign-up products and services is evolving following growth during...
Opinion: Positive outlook for traditional retailers that embrace new technology
With 81% of UK consumers identifying the physical store as vital to the shopping experience, and 70% still enjoying the full encounter; traditional retail...
