Smashed bottles and binned deliveries among Christmas parcel disasters
Parcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online...
Bank branch closures should be paused immediately, says Which?
Banks are being urged to put an immediate pause on branch closure plans, following an “alarming acceleration”.
Analysis by Which? found there have been 736...
The twelve frauds of Christmas
The festive season is rife with fraudsters ready to take advantage of you.
This year, more than ever, people are looking forward to Christmas as...
How independent eCommerce retailers can optimise stock inventory management during peak
During the dizzying heights of peak season, retail operations of all shapes and sizes are put to the test to meet increased consumer demand....
AV in retail: Putting the customer first
Even before the pandemic, the bricks and mortar aspect of the retail sector was undergoing major changes as the battle to attract people into...
Living with automation: what do the retail and hospitality jobs of the future look...
With the recent opening of Tesco’s first checkout-free store, added to the continued growth of Amazon Fresh in London and elsewhere, as well as...
Customers worldwide drove record-breaking Black Friday through Cyber Monday sales on Amazon
On Black Friday and Cyber Monday, customers shopped incredible deals across every category on Amazon from fashion to home, electronics, toys, beauty, and more.
In...
Beyond Black Friday: How to keep customers returning long after sales end
Whether you dread it or adore it, you simply couldn’t ignore it. Black Friday was back with a bang, with millions of UK bargain...
How Jack Dorsey helped build Twitter
Jack Dorsey has announced his resignation as chief executive of Twitter, the social media platform he co-founded in 2006.
It ends the tech entrepreneur’s second...
Nearly nine in ten retail customers feel shopping experience improved during pandemic
The vast majority of retail customers (87.9%) felt the shopping experience improved during the pandemic. This coincided with a move to online services and...