Capturing the elusive customer at the right moment
Consumers don’t make retailers’ lives easy; they can be fickle, inconsistent with their buying habits and often operate on a ‘one strike and you’re...
Consumers want more tech in-store for greater personalisation
Consumers are disappointed in the current lack of in-store technology available and want a more personalised experience when visiting a physical store, a new...
New smartphone app now offers shoppers an instant response
buzz2get is a whole new concept in shopping and customer service. The app allows the customer to simply call for assistance with a click...
You need to conquer the omnichannel challenge to win customers’ hearts
The beginning of 2017 brought a fresh challenge for retailers. According to figures, the UK’s high street brands started the first quarter with an abrupt...
Delivery convenience proves key for retail conversions
Despite retailers recognising last mile convenience is an increasingly important consideration for online shoppers, many are failing to meet the levels of personalisation and...
Opinion: The ‘connected’ associate
In recent years many conversations within the retail sector have focused on the relationship between online and offline trade. A superficial observation of online...
Episode 4: Is Mainstream Retail Dead?
They really don’t make stores like they used to – but why? For retailers, being “mainstream” has become a problem. From the rise of...
ASOS targets lucrative £2.5bn UK sports clothing market
The latest report states that the total UK clothing market will rise by just 2.1% this year, demonstrating the extent to which sportswear is outperforming...
Fast Food Model is the future for Retail Click & Collect
When it comes to click & collect, it appears retailers still have a way to go in providing the optimal experience. According to recent...
Opinion: Poor UK broadband speeds are blocking eCommerce growth
For a nation of online shoppers, the UK is letting eCommerce down by not providing the required infrastructure to boost growth and increase developments...