The future is seamless: New report signals a wave of on and offline customer...
Antavo, the loyalty technology provider has today launched a new report into the state of the loyalty programme market.
The report highlights the vital role...
Toolstation Unveils New Loyalty Club with 5% Discount on All Orders
Toolstation today announces the launch of a new loyalty programme, the Toolstation Club, offering customers who sign up 5% off ALL orders alongside exclusive...
The Importance of Building Customer Loyalty in Retail
In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to...
The Body Shop’s Path to Revival Amid High Street Hurdles
The Body Shop, once a pioneering force on the British high street, has encountered numerous challenges over the past decades. Founded in 1976 by...
Brown Thomas Arnotts Focuses on Customer Loyalty and Omnichannel Agility with Aptos Technology
Aptos, a leader in unified commerce solutions, announced today that Brown Thomas Arnotts, Ireland’s leading luxury retailer, will upgrade to the latest versions of...
After Google’s Cookie Cull U-Turn, Three Quarters Of Retailers Turn To 1st Party Data...
75% are now turning to 1st party data as an alternative to cookies, while 52% are looking towards zero party data in customer engagement
Trend Loyalty Rises as ‘True Loyalty’ Stalls in UK
SAP Emarsys’ latest Customer Loyalty Index reveals a shift: traditional brand loyalty has plateaued, supplanted by fast-moving, trend-driven “Trend Loyalty.”
A quarter of shoppers will now only shop with retailers offering loyalty member pricing,...
With supermarkets including Sainsbury’s, Morrisons, M&S and Coop following Tesco’s lead, launching discounted prices exclusively for loyalty scheme members, the popularity of these programmes...
Bad Returns Cost Retailers Customers as Nine in Ten Shoppers Say They Won’t Buy...
Almost nine in ten consumers say the returns window influences whether they buy from an online retailer, while more than nine in ten say...
91% of shoppers won’t purchase from brands who serve ‘intrusive’ ads, according to new...
Intrusive ads that disrupt consumers’ browsing experiences or shopping journeys risk lower engagement and, crucially, lost conversion and sales opportunities, the latest research from...