x-hoppers, the smart AI-enabled retail communications solution from Wildix, will showcase new agentic capabilities that connect store teams to supercharge operations, enhance CX and accelerate training at the Retail Technology Show 2026 (22 & 23 April, ExCeL).
Connecting retail teams across the business, x-hoppers’ unified communications platform combines wireless headsets, a mobile app, QR code-based call points and AI features, helping stores connect better, train faster and serve smarter, putting the customer at the heart of every interaction.
Bringing voice-powered agentic AI workflows to store staff
Exhibiting on Stand K20, x-hoppers will offer live demos of its latest agentic AI capabilities.
Giving frontline retail teams the power to act in real-time, x-hoppers uses both wireless headsets and a mobile app to connect colleagues to its built-in agentic AI. This integrates with retailers’ existing systems to power hands-free workflows, from updating task management software to accessing tier-zero support, allowing staff to work efficiently from the shop floor while still being available to support shoppers.
Whether it’s troubleshooting a broken till, checking real-time inventory or supporting shoppers with in-depth product information or recommendations, staff can provide personalised and efficient service, enabled by AI and activated by voice.
Instant on-the-floor training for frontline teams
Linking seamlessly to retailers’ knowledge databases and Learning Management Systems (LMS), x-hoppers’ AI capabilities empower staff with real-time microlearning opportunities without leaving the shop floor.
Combined with powerful analytics on individual user metrics and conversational intelligence, x-hoppers also provides powerful insights on employee performance, allowing managers to spot improvement areas and offer relevant coaching sessions for employees. By offering improved connection between managers, colleagues and processes, x-hoppers also speeds up onboarding, helping new or seasonal staff quickly deliver the same consistent and high-quality levels of service as experienced colleagues.
New for 2026, x-hoppers will showcase its mobile app at RTS 2026, which extends communications beyond the headset to support flexible, device-agnostic collaboration as well as BYOD capabilities. The app enables store managers, regional teams and back-office staff to stay connected to frontline activity, whilst also giving head office and leadership full visibility into operations without adding hardware or disrupting existing workflows.
“Bricks-and-mortar retail depends on fast decisions, clear communication and seamless service,” said Graham Dixon, CTO at x-hoppers. “Our agentic AI amplifies that impact across every level by compounding the entire experience. From frontline staff using their voice to take instant action, to back-office teams gaining real-time insights, to customers receiving faster, more personalised service, every layer benefits.”
Already deployed across leading retailers, including Heron Foods, x-hoppers’ open APIs offer bespoke flexibility, with 500+ integrations to connect the store tech ecosphere and drive ROI.
To find out more, or to book a demo on the stand (K20), visit: https://www.x-hoppers.com/event/rts-2026/.
Terry Clark is the Publisher and Content Director of 365 Retail, with more than a decade of experience covering retail design, technology innovations, store openings and the wider retail industry. He also works closely with leading retailers, suppliers, agencies, events and industry awards across the UK.
