Will inflation see a surge in supermarket loyalty schemes in the UK?
As Brits continue to face an inflation crisis with the cost-of-living continuing to surge, are supermarket loyalty schemes enough to retain customers? Cheetah Digital’s...
The future of shopping is phygital
AI assistants, social media shopping, immersive shopping experiences aided by augmented reality, click and collect...The number of new shopping formats and possibilities boosted by...
Making the most of the online marketplace revolution
It is a great time to be a consumer – never before has there been so much online choice. One of the consequences of...
Three Quarters of Brits Start Saving a MONTH Before Black Friday
Three quarters (76%) of Brits will stop spending up to a month before Black Friday so that they’re ready to splurge in the sales,...
Grocery retail voted best for customer service
As part of its new Make Every Conversation Count report, FM Outsource asked 1,000 people about their experiences with and attitudes towards customer service in...
Text rises up the ranks for customer communications, but retailers are missing out on...
While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind...
UK retail workers remain loyal with 58% planning to stay in the industry for...
The UK’s frontline retail workforce want to build lasting careers with their employers, with 58% planning to stay in the industry for four or...
How UK retailers can use the ‘power of mobile’ to attract customers
In the UK, it’s estimated that people spend an average of four hours every day clicking, tapping, swiping, and watching on their mobile devices...
UK retailers: Get ready for ‘back to school season’
As back to school campaigns begin in full swing, the pressure is on retailers to engage with customers in more meaningful and personalised ways....
Q&A: Chris Muscutt, Head of MarTech at PepsiCo
To remain competitive in today’s signal-saturated world, retail marketers need to deliver relevant, personalised content throughout the customer journey. According to a new eConsultancy...