Slow website load times cause 47% of shoppers to abandon online baskets
Speed of service remains a key consideration in driving omnichannel conversions, as connected consumers expect immediacy across their shopping encounters, a new report by...
What do people really think about Christmas music in shops?
Does hearing Wham's ‘Last Christmas’ have a calming effect on wild-eyed, tantrum-throwing customers jostling for last-minute Christmas gifts? Or does it send them running...
The Interview: O2
In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls...
Connected shoppers value experiential rewards over discounts in loyalty schemes, new research reveals
Original research of over 1,400 European shoppers in the ‘From First Look to Last Mile… And Back Again’ Report showed that connected customers value...
Could intelligent analysis provide the antidote to pressures on retailers?
Retailers, currently suffering through some of the most challenging trading conditions they have ever faced, should look to new technology to optimise their operations,...
Price comparison sites don’t always give the full picture
Though more than three quarters (77%) of Brits already use online price comparison websites (PCWs), UK shoppers are not aware that most of these...
Retail Innovation: Past, Present… and Future
Hammerson, the UK’s leading retail property specialist, reveals findings of its latest retail and consumer research report in partnership with retail experts Global Data,...
Influencer marketing for beginners
How do you as a business alter your communication towards a more humanistic approach, using media channels that your potential customers use in their...
The rise of same-day and next day delivery
Same-day delivery is of course a great thing. We would all love to receive the products we ordered online within a few hours. However,...
Capturing the elusive customer at the right moment
Consumers don’t make retailers’ lives easy; they can be fickle, inconsistent with their buying habits and often operate on a ‘one strike and you’re...
