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ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Retailers were impressed with the ZigZag platform and new innovations such as Refund to Gift Card and Live Exchanges to help improve the customer experience. The ZigZag team accepted the award on stage on the second and final day of DELIVER 2022, the flagship in-person event for Europe’s premier community for e-commerce and logistics, in front of an audience of retailers and carriers from around the world, including representatives from IKEA, ASOS, Unilever, Amazon, Pepsi, Inditex, and Samsung.

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Al Gerrie, Global CEO at ZigZag, said: “The award is a testament to our brilliant customer service team and the exceptional service they provide, and to the positive experience we offer to all of our customers as we help them manage returns.”

ZigZag Global were one of over 120 vendors sponsoring the prestigious event in Amsterdam. The award-winning returns solution was present to showcase a few of the exciting new developments to its platform and ability to facilitate paid returns. After Zara, the influential Spanish apparel retailer, announced it would be charging for eCommerce returns, attendees were keen to speak to ZigZag’s reverse logistics experts to understand how they could follow suit.

ZigZag has now claimed an award every year since its conception back in 2015 and the Customer Experience Award was a special achievement. Taking home the accolade not only relied on the revolutionary Refund to Gift Card functionality but also the happiness of ZigZag’s retail clients, who cast their votes. The returns solution has continued to heavily invest in its tech and client success team responsible for championing the voice of ZigZag’s retailers and providing unwavering support for their eCommerce professionals and shoppers.

Jason Taylor, Commercial Director at ZigZag, added: “This award means a lot as it was voted for by our customers who recognise the quality of our returns solution and the ZigZag client success team that supports our retailers. We’ve had a huge year, processing over £1 billion in GMV of refunds through the platform across over 130 countries.”

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